Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Tyler come from postal codes 75703, 75701 and 75702.
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
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What isn't working?
Please let us know what issue you are experiencing with Optimum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Optimum?
1.97 out of 5 20,252 ratings
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Problems in the last 24 hours in Tyler, Texas
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Tyler and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 28: Problems at Optimum
Optimum is having issues since 02:20 AM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Optimum users through our website.
Internet (55%)
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TV (20%)
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Wi-fi (12%)
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Total Blackout (6%)
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E-mail (5%)
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Phone (2%)
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Live Outage Map Near Tyler, Smith County, Texas
The most recent Optimum outage reports came from the following cities:Tyler and Lindale.
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| City | Problem Type | Report Time |
|---|---|---|
 Tyler | Internet | |
| Tyler | Wi-fi | |
| Tyler | Internet | |
| Tyler | Internet | |
| Tyler | Internet | |
| Tyler | TV |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Optimum Issues Reports Near Tyler, Texas
Latest outage, problems and issue reports in Tyler and nearby locations:
- Joshua Van Tassel (@JoshuaVanTassel) reported fromTyler, Texas
Been with @optimum ever since they switched from suddenlink. Since the switch. The usual great internet service has gone to ****. Constantly going out, not hitting even close to the speeds I pay for.
- S L Williams (@slwgolf1) reported fromFlint, Texas
@OptimumHelp Any idea why the internet not working in the Flint Tx area ???
- cindy saigling (@texas1260) reported fromHideaway, Texas
@OptimumHelp Why can’t Optimum come to Hideaway,Tx and fix the outside issues with nodes? We are down several times a day around the North end of the lake. It is so very frustrating that you can’t seem to fix the issue. Optimum is our only choice out here and basically stuck!
Optimum Issues Reports
Latest outage, problems and issue reports in social media:
- Jeff Lee (@tehlec) reported
@OptimumHelp really annoying intermittent connection issues since about 1 pm, I can't stay connected to VPN and am taking meetings on mobile.
- Bobby McCoy (@chattycabbiebob) reported
@optimum how to destroy a 22 year customer. Un caring customer service, a phone system nightmare field techs that cant manage to correctly use a ladder. Hiw can u lose a ph# i had for 30 yrs. now joining FIOS like all my neighbors WAKE UP OPTIMUM your failures destroy customers
- 🌙✨itsNEZZZ (@itsNEZZZ) reported
@sure_absolutely Holy **** @OptimumHelp way to treat your customers like absolute trash. Is it in your training booklets to scream at customers? 🧐 what are we gonna do about this eh eh eh.
- Matt Harden (@AgentM1) reported
@optimum @roamingrican1 Optimum is the worst. goes out once a day and your customer service is garbage. You can only text an answering service overseas and those poor people know nothing about anything.
- LOLA SNACKS (@LOLAProbiotic) reported
@optimum It’s not OK to tell people or small businesses that Wi-fi isn’t guaranteed from your router. It seems like Wi-Fi isn’t guaranteed from optimum. I experience Wi-Fi issues on a weekly basis.
- Q (@cash1st_Q) reported
@iKina_ Seen a little of an episode and was disturbed..cablevision tv guide never worked back in the days so l didn’t even kno the name of this **** until today
- Bhargav Kesavan (@KesavanBhargav) reported
I've got my internet connection for $45 five years ago & it costs me $137 today. Y do u change my internet plan & increase the price every year without even my consent? When I call your CC support, they just state that there is no other option! @OptimumHelp #NewJersey #optimum
- Z.HOPF (@zhopf) reported
You think with how much you pay for @optimum …you would think it would take less then a week to get an @OptimumHelp tech out to fix the internet
- Arosen1967 (@Arosen1967) reported
@OptimumHelp @masticlady How does your downed wires not raise to the level of a more immediate response? Three days just to send someone to confirm that wires are down, not even fix them. How many more days will it take to send someone to fix.
- deevah6540 (@masticlady) reported
@OptimumHelp A semi truck barreling down our street took out cables that optimum had strung across the road from a pole that was too short. There are now exposed wires and grounding cables in my yard and neighbor's yard. Optimum bot said technician will be out Thursday, so sorry.
